Shipping Policy

Last Updated: February 26, 2026

At PatchCrafters, we pride ourselves on delivering high-quality custom products to your doorstep. Because every item we produce is custom-made to your specifications, our shipping process involves two distinct stages: Production Time and Transit Time.

1. Production vs. Transit Time

Please understand that your order must be manufactured before it can be shipped.

Production Time: Standard production typically takes 7–12 business days after you have approved your digital proof. This time allows for setup, digitizing, manufacturing (embroidery, PVC molding, or leather laser-cutting), and quality control.
Transit Time: This is the time the package takes to travel from our facility to your address. This depends on the shipping method selected at checkout (usually 3–5 business days for standard US shipping).

Total Estimated Delivery: Production Time + Transit Time.

2. Shipping Rates & Destinations

Domestic (USA): We ship to all 50 states, including APO/FPO/DPO addresses and PO Boxes.
International: We offer worldwide shipping. Please note that international transit times can vary significantly (10–21 business days) due to customs processing.
Rates: Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

3. Tracking Your Order

Once your order has passed our final quality inspection and is handed over to the carrier (USPS, FedEx, or UPS), you will receive an automated email containing your Tracking Number.

Please allow 24–48 hours for the tracking information to update on the carrier’s website.
You can track your order directly through our website or the carrier’s portal.

4. Customs, Duties, and Taxes (International Orders)

For orders shipped outside of the United States:

PatchCrafters is not responsible for any customs duties, taxes, or import fees applied to your order.
All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
If a package is refused due to customs charges, your original shipping cost will not be refunded.

5. Lost, Damaged, or Stolen Packages

We want your patches to arrive safely, but once a package leaves our facility, the carrier is responsible for delivery.

Marked as Delivered: If your tracking says “Delivered” but you cannot find your package, please contact your local carrier office immediately. PatchCrafters is not responsible for packages stolen after a confirmed delivery.
Lost in Transit: If your package shows no movement for more than 14 business days (30 days for international), please contact us at [Your Support Email] so we can file a claim and discuss a replacement order.
Damaged on Arrival: If your package arrives physically damaged, please take photos of the packaging and the contents immediately and contact us within 48 hours.

6. Shipping Delays

While we strive to meet all production deadlines, delays may occur during peak seasons (such as the holidays) or due to carrier issues beyond our control (weather, strikes, etc.). We will communicate any significant production delays via email.

7. Incorrect Address Disclaimer

It is the buyer’s responsibility to ensure the shipping address is entered correctly. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the package.